The service industry employs millions of people worldwide, and the skills required to thrive in the sector are often taken for granted. At Newbie Tech, we believe that service industry workers play an essential role in delivering customer satisfaction – and investing in their training and development is important.
The hospitality industry covers a range of sectors, including:
- Food & Beverage (e.g. restaurants, cafes, bars, clubs);
- Travel and Tourism (e.g. transportation, attractions);
- Events (e.g. festivals, concerts, conferences, ceremonies, weddings);
- Lodging (e.g. hotels, resorts, hostels, motels);
- Recreation (e.g. leisure park, relaxation).
At its core, the hospitality business industry focuses on products and services geared around supporting the wellbeing of people and delivering enjoyable and memorable experiences. Delivering this is not easy when customers have high expectations and the industry is by nature, fast-paced. Frontliners in the service industry face high levels of stress from the daily demands of their jobs, while being required to maintain high service standards and people skills.
To support the learning and development of employees in the hospitality industry, we provide an e-learning platform that offers training programs and certification pathways.
Our Vision
Our vision is to empower service industry front liners to deliver memorable and enjoyable experiences that support the wellbeing of people.
Our Mission
Our mission is to support the learning and development of employees in the hospitality industry, through providing an e-learning platform that offers training programs and certification pathways.
Training Offered
We offer courses and training on topics such as:
- HACCP certification
- Branding classification and identifying products.
- Managing corporate communication for hospitality
- Understanding Human Behaviour
- Leadership development, through character profiling and attitude
- Character management
- Performance and productivity skills
- Managing conflict at work
- Problem-solving and solution identification
- P.E.S.T (Political, Economics, Social, and Technological) analysis and management
Get in touch with us
Contact us
If you are interested in learning more about how Newbie Tech can support you and/or your organization, fill out the contact form and we’ll be in touch!
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